End-to-End HR Automation
Hailey handles the whole candidate motion for NCS's customers — from first question through screening and onboarding — without manual hand-holding at every step.
NCS Case Study
Hailey — built with NCS, the first agent we ever grew
NCS needed a true AI solution for HR: knowledge, agents, and custom development woven together. The world's first end-to-end AI HR Assistant with native background screening didn't exist — so we built Hailey with them. Today she's the product NCS puts in front of their thousands of customers, and the way she was built is now how we grow agents for any company.
The Challenge
A screening workflow that needed a real AI solution
NCS's customers were drowning in the candidate side of background screening — manual data entry, broken handoffs, candidates waiting days. NCS wanted to give them something better, but it had to be more than a chatbot bolted on the side.
National Crime Search has thousands of customer companies that rely on them for background screening. But the process around the screening — candidate questions, data collection, status updates, onboarding handoff — was still manual for most of those customers. Their HR teams were spending more time on paperwork than on finding great talent. NCS needed a true AI solution they could put in their customers' hands: a knowledge hub of HR and screening expertise, agents that lived inside it, and the custom development to make it all feel like one product.
They needed a product that could
- Automate the repetitive candidate-facing work without losing the human touch
- Integrate natively with NCS's own background screening services
- Give candidates instant, accurate answers to their real questions
- Scale across a growing customer base — every size of company, every industry
Off-the-shelf HR tools couldn't deliver any of it. So we built Hailey with NCS — knowledge, agents, and custom development as one AI OS — and that build became the blueprint we now use to grow agents for any company.
The Solution
Meet Hailey
An AI HR Assistant rooted in each NCS customer's knowledge — running the candidate motion end-to-end. The first agent we ever shipped, and still the model for the rest.
Native Background Screening
Built-in integration with NCS's background screening services. Checks kick off automatically, results flow back into the candidate record — no switching systems, no re-keying data.
Natural Conversations
Candidates talk to Hailey in plain English — on the phone, over chat, or by email — and get real answers rooted in each customer's policies and job requirements.
Real-Time Insights
NCS's customers get instant visibility into candidate status, screening progress, and pipeline health — all from one place, regardless of how many hires they have in-flight.
Compliance Built-In
Every interaction follows the compliance rules NCS's customers have to meet, with audit trails and documentation generated automatically. No more paper-trail anxiety.
Lightning-Fast Processing
What used to take days now takes hours. Hailey accelerates every step of the hiring process for NCS's customers — without sacrificing accuracy or compliance.
See Hailey live
Check out Hailey on the NCS website
NCS runs Hailey as a live product for their customers. Take a look at how she's positioned in the wild.
How It Works
Powered by each customer's own knowledge
Hailey connects to each NCS customer's knowledge base through The Dandelion platform — their policies, their job requirements, their screening criteria — so every answer is accurate and every workflow fits the customer.
- 01
Candidate Applies
A candidate applies to one of NCS's customer companies.
- 02
Hailey Engages
Answers questions, qualifies, and guides them through the first steps.
- 03
Screening Initiated
Kicks off the background check through NCS's own services automatically.
- 04
Onboarding Complete
Clean hand-off to the customer's HR team — or onboarding flows right in Hailey.
When a candidate asks a question, Hailey doesn't guess — she provides accurate answers from real company information. When a screening is needed, Hailey kicks it off through NCS's own systems automatically. No manual handoffs, no data re-entry, no delays.
The Results
Measurable impact across NCS's customers
80% Faster Screening
Dramatic reduction in time-to-hire across NCS's customer base.
24/7 Always Available
Candidates can engage anytime, anywhere — not just during business hours.
90% Less Manual Work
Customer HR teams freed up to focus on strategic hiring, not paperwork.
100% Screening Integration
Every check runs through NCS's native screening services.
Time & Money Saved
The ROI of intelligent HR
For every NCS customer using Hailey, the numbers show up in four places.
Cost Savings
NCS's customers cut HR administrative burden without adding headcount. Tasks that needed hours of manual work now happen automatically — so their teams can focus on strategic hiring decisions and real candidate relationships.
Time Efficiency
Average time from application to onboarding dropped dramatically. Candidates no longer wait days for responses or screening results. The process moves at the speed of AI — while staying accurate and compliant.
Scalability
Hailey handles increased hiring volume with no additional HR staff. As NCS's customers grow — or NCS grows its customer base — Hailey scales effortlessly, maintaining the same quality of candidate experience.
Better Experience
Candidates get instant responses, clear communication, and a smooth process. That lifts employer-brand perception and offer acceptance rates across every customer using Hailey — because great candidates don't wait around.
We didn't want another HR tool — we wanted a real AI solution we could give our customers. Hailey is exactly that: knowledge, agents, and custom-built workflows in one product. What used to be a bottleneck for our customers is now one of our biggest competitive advantages.
Ready to build something like Hailey?
Let's talk about what a custom AI solution — built for you, or built for you to sell — could look like for your business.