Case Study
Built with National Crime Search
NCS needed a true AI solution — knowledge, agents, and custom development woven into one AI OS. Nothing on the market did all three, so we built it together. NCS shaped every piece of it, and what we built with them is the foundation of The Dandelion. We now build the same kind of AI OS for other companies.
The Client
About National Crime Search
National Crime Search (NCS) is a leading provider of background screening services, helping businesses make informed hiring decisions with comprehensive, accurate, and fast results.
As they grew, NCS realized they didn't need another AI tool — they needed a true AI solution. A knowledge hub, a team of agents that lived inside it, and the custom development to wire it all into the way they actually run. One coherent AI OS, not five disconnected SaaS subscriptions.
That AI OS didn't exist, so we built it together. The Dandelion is what came out the other side — powered by NCS, and now built for other companies too.
The Solutions
The first AI OS we ever shipped — built with NCS
Knowledge, agents, and custom-built systems, working as one. Each piece below started as something NCS knew they needed — we built it with them, and each one is now part of how we grow AI for any company.
Hailey
AI HR Assistant
The world's first end-to-end AI HR Assistant with native background screening. NCS knew exactly what their customers needed — we built Hailey with them, and the pattern for growing agents like her is now baked into The Dandelion.
Custom CRM
AI-Powered Sales Platform
HubSpot and Zoho couldn't deliver what NCS knew their sales motion required, so we built a CRM with them from scratch — AI sales agents powered by their knowledge hub. The custom-development muscle we built together is now part of every project.
Voice Agent
Website Assistant
NCS's website needed to actually answer visitors. We built a voice agent with them, rooted in their knowledge hub, and the playbook is now standard on The Dandelion.
Email Agent
Customer Service Automation
NCS wanted AI to scale support without losing the human touch. Together we built an agent that drafts on their knowledge and hands off to a real rep — a pattern we now ship for any team.
The Results
Real impact, measurable outcomes
"We didn't want another tool — we wanted a real AI solution. The Dandelion built it with us: a knowledge hub, a team of agents inside it, and the custom development to make it all fit how we actually run. Our team is more efficient, our customers get faster responses, and we've kept the personal touch that sets us apart."
And More
This is just the beginning
NCS is our founding partner and they're still in the room — every new piece we build with them feeds back into the platform we now offer other companies.
Everything The Dandelion does today — the knowledge hub, the agent team, the custom development — was forged with NCS, against real problems in their business. That's why it works for the next company too: it was built to solve actual business challenges end-to-end, not to demo well in a sales deck.
Ready to grow your own agent team?
Let's discuss how The Dandelion OS can solve your unique challenges.