Case Study
Transforming National Crime Search with AI
National Crime Search (NCS) partnered with The Dandelion to build a suite of custom AI solutions that revolutionized their operations — from HR to sales to customer service.
The Client
About National Crime Search
National Crime Search (NCS) is a leading provider of background screening services, helping businesses make informed hiring decisions with comprehensive, accurate, and fast results.
As their business grew, NCS faced challenges that off-the-shelf solutions couldn't solve. They needed AI that understood their specific processes, integrated with their unique workflows, and maintained their commitment to exceptional customer service.
That's where The Dandelion came in.
The Solutions
Custom AI built for NCS
We didn't give NCS generic tools — we built solutions designed specifically for how they work.
HRAI (Harry)
AI HR Assistant
The world's first end-to-end AI HR Assistant with native background screening capabilities. Custom-built by The Dandelion to revolutionize HR operations.
Custom CRM
AI-Powered Sales Platform
A tailored CRM built specifically for NCS's unique needs — capabilities that HubSpot and Zoho couldn't deliver — with AI sales agents powered by deep company knowledge.
Voice Agent
Website Assistant
An intelligent voice agent for the NCS website with deep knowledge of their services, providing instant answers and guiding visitors to the right solutions.
Email Agent
Customer Service Automation
An AI agent that monitors customer support emails and drafts responses based on company knowledge — cutting response time by 75% while maintaining the human touch.
The Results
Real impact, measurable outcomes
"The Dandelion didn't just give us AI tools — they built solutions that truly understand our business. Our team is more efficient, our customers get faster responses, and we've maintained the personal touch that sets us apart."
And More
This is just the beginning
Beyond these core solutions, we continue to work with NCS on additional AI implementations, always focused on their specific needs and maintaining their commitment to exceptional service.
The partnership between NCS and The Dandelion demonstrates what's possible when AI is built around your business — not the other way around. Every solution connects to NCS's knowledge base, ensuring accuracy and consistency across all touchpoints.
Ready to transform your business?
Let's discuss how custom AI solutions can solve your unique challenges.